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Common Questions

Frequently Asked Questions

Find quick answers to our most common questions.

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Is my information private?

Your medical information is kept private and secure. We adhere to strict confidentiality standards and employ advanced security measures to ensure your data is protected at all times. Our Privacy Policy sets out exactly what we collect, who it is shared with, and how long it is kept.

How do I request a copy of — or delete — my health information?

Email legal@braverx.com. You can request an electronic or paper copy of your record (we respond within 30 days), ask for corrections (within 60 days), restrict how your information is used, or ask for it to be deleted. Closing your account doesn't delete your data automatically, so send the request explicitly if that's what you want. California residents exercising CCPA rights will be asked to verify their identity first.

Who provides the medical care and dispenses the medication?

BraveRX is a technology platform, not a pharmacy or medical practice. Care is provided by licensed U.S. providers at independent medical groups we work with, prescriptions are written by licensed U.S. physicians, and they are filled by licensed U.S. compounding pharmacies. Using the platform doesn't create a provider-patient relationship with BraveRX itself — it creates one with the licensed provider who reviews your intake. The Terms of Service set this out in full.

Still Need Help?

We're here for you.

Our support team is ready to help with any questions about your order, your account, or your treatment.

  • Live Chat

    Chat with our support team Monday-Sunday, 9am—7pm ET

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  • Phone Support

    Monday-Sunday, 9am—7pm ET

    1 (833) 659-4576

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  • Email Us

    We typically respond within 1 business day

    support@braverx.com

    Send Email

Support hours are Monday-Sunday, 9am—7pm ET. For anything about your dosage, side effects, or other medications, we'll route your question to a licensed provider — support staff can't give medical advice. If you think you're having a medical emergency, call 911.