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Common Questions

Frequently Asked Questions

Find quick answers to our most common questions.

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Did I sign up for a subscription? Why was I charged again?

When a BraveRX prescription is approved, it comes with 11 physician-authorized refills. These ship automatically on the frequency you selected at checkout — monthly or quarterly — as shown on the checkout page. You're always in control: you can pause or cancel your refills at any time through your Patient Portal or by contacting us.

How many refills do I get, and how often do they ship?

Every current BraveRX treatment comes with 11 physician-authorized refills. They bill and ship automatically on your cycle date at the frequency you chose at checkout — monthly or quarterly — unless you pause or cancel. Monthly refills dispatch every 30 days and quarterly refills every 90 days. Your exact price depends on your prescription, so check your Patient Portal for the amount on your account.

If I choose quarterly, do I get three separate deliveries?

No — a quarterly plan arrives as a single shipment containing all three months of your treatment, billed once and shipped every 90 days. Monthly plans dispatch every 30 days. You can switch between the two at any time; just let us know at least 72 hours before your next processing date.

How do I cancel my subscription or prescription?

You can cancel or modify your upcoming refill at any time — through your Patient Portal, or by contacting us by email or phone. Please give us at least 72 hours before your scheduled processing date so the change applies before your next order. One thing to know first: if you cancel, any remaining refills authorized by your doctor are lost and can't be reactivated later — restarting requires a new online visit, which may involve a doctor fee. If your reason is cost or having too much on hand, ask us about pausing instead.

Can I pause my refills or change how often they ship?

Yes. You can pause, skip a cycle, or change your shipping frequency at any time — just let us know at least 72 hours before your next scheduled processing date. Monthly and quarterly are the options you can pick at checkout, but we can also set up something like every other month if that suits you better. We'll confirm your new next-refill date in writing.

I got an “Action Needed to Process Your Refill” email. What is it?

Some refills need a short follow-up intake form completed before the pharmacy can process them — it's how your provider confirms the treatment is still right for you. Log in to your Patient Portal and complete the form there, and your refill will move forward. Until it's done, that refill sits on hold.

What should I do if I can't log into my account?

If you're having trouble logging in: (1) Double-check that you're entering the correct email and password. (2) Reset your password by selecting “Forgot Password” and following the prompts — check your spam folder for the email. If that doesn't resolve the issue, clear your browser's cache or delete your browsing history, then try again. Finally, attempt to log in from a different browser or device. If you're still stuck, give us a call at 1 (833) 659-4576 or shoot us an email at customercare@braverx.com.

Still Need Help?

We're here for you.

Our support team is ready to help with any questions about your order, your account, or your treatment.

  • Live Chat

    Chat with our support team Monday-Sunday, 9am—7pm ET

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  • Phone Support

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    1 (833) 659-4576

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  • Email Us

    We typically respond within 1 business day

    support@braverx.com

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Support hours are Monday-Sunday, 9am—7pm ET. For anything about your dosage, side effects, or other medications, we'll route your question to a licensed provider — support staff can't give medical advice. If you think you're having a medical emergency, call 911.