Returns & Refunds

BraveRX treatments are prescription medications dispensed by a licensed pharmacy, which is what shapes everything on this page: once an order has been processed by the pharmacy, it cannot be changed, returned or refunded. The two things you can always do are change an upcoming refill before it is processed, and report a shipment that arrived damaged.

At a glance

Cancellation

For recurring prescription services, you may cancel or modify your upcoming refill at any time.

To ensure changes are applied before your next order is processed, we request that you notify us at least seventy-two (72) hours prior to the scheduled processing date. You can do this in three ways:

• through your Patient Portal;
• by emailing our support team; or
• by calling our support team.

Once an order has been processed by the pharmacy, it cannot be changed, returned or refunded.

Before you cancel: canceling ends the refills your doctor authorized, and they cannot be reactivated later. Getting the medication again means restarting the approval process with a new online visit, which may involve a doctor’s fee. If your reason is cost, timing, or having too much product on hand, contact us first — pausing, skipping a cycle, or moving to a less frequent schedule are all available and keep your prescription intact.

Returns

Should your BraveRX product arrive damaged, please reach out to customercare@braverx.com. Prior to granting a refund, replacement, or credit, which we offer only in limited exceptions such as a damaged, lost, or incorrect shipment, we may request that you, at your own cost, return the product and/or provide photographic documentation explaining the grounds for your dissatisfaction.

It is your responsibility to inspect all products for damage or other issues upon delivery. Please contact BraveRX at customercare@braverx.com within 7 days of receiving the product to allow us to investigate and replace any damaged items.

A clear photo of the damage, sent with your first message, is the single thing that resolves these fastest.

Refunds

Based on the situation, we may, at our sole discretion, either replace the ordered products or issue a full or partial refund of the purchase price.

• Refunds are credited to the payment method used for the initial order.
• Refunds are limited to the amount paid for the product of that month.
• Where a refund is approved, funds typically take 5–10 business days to appear on your statement after we process it, depending on your bank.

What is not covered

• Prescription treatments that have already shipped and arrived undamaged.
• Any “30-day money-back guarantee” advertised by a third-party review or comparison site. No such guarantee exists in BraveRX policy, and BraveRX is not able to honor one on the strength of a third party’s claim.

If the treatment is not working for you

This is not a returns question, and it usually has a better answer than one. Contact us and we can arrange a follow-up with one of the prescribing physicians to review and adjust your prescription. Daily treatments in particular build up with consistent use, so the first weeks are not always representative.

For anything about side effects, interactions, or a symptom you are experiencing, see Safety Information and speak to a provider — support staff cannot give medical advice.

Questions

Email customercare@braverx.com or call us; our hours are listed on the contact page. See also the Shipping Policy for delivery timelines and address changes, and the Terms of Service, of which this policy forms part.