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Common Questions

Frequently Asked Questions

Find quick answers to our most common questions.

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Where is my order?

Once your order is processed, it typically ships within 48 hours. For new members, a licensed provider reviews your health questionnaire within 24 hours first, so your first order takes a little longer than the ones after it. You'll receive an email with your tracking number as soon as it's created. If your order seems stuck, check your Patient Portal — a refill can be waiting on a follow-up intake form you haven't completed yet.

How do I receive tracking information for my shipment?

An email is sent to you once the tracking number is created. If you can't find it, check your spam folder and confirm which email address is on your account in the Patient Portal.

Can I cancel or change an order after placing it?

Sometimes — it depends on how far along it is, so contact us as quickly as you can. If the order hasn't been processed by the pharmacy yet, we can usually cancel or edit it outright. Once an order has been processed by the pharmacy, it cannot be changed, returned or refunded, but we can apply the cancellation to all future refills instead. For recurring refills, give us at least 72 hours before your scheduled processing date.

I moved — can you ship to a new address?

Yes. Update your address in your Patient Portal or contact us and we'll change it for you. Address changes need to be made at least 72 hours before your scheduled processing date to apply to that shipment. Ask us to update it on your account rather than on a single order, so every future refill follows you.

Tracking says delivered, but nothing arrived.

Start by looking for a plain, unbranded package — your order carries no BraveRX branding and a generic return address, so it's often set aside by someone in the household who didn't recognize it. Check with neighbors and around the mailbox area too. If it still hasn't turned up 48 hours after the delivery scan, contact us and we'll investigate with the carrier and sort out a reshipment.

Still Need Help?

We're here for you.

Our support team is ready to help with any questions about your order, your account, or your treatment.

  • Live Chat

    Chat with our support team Monday-Sunday, 9am—7pm ET

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  • Phone Support

    Monday-Sunday, 9am—7pm ET

    1 (833) 659-4576

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  • Email Us

    We typically respond within 1 business day

    support@braverx.com

    Send Email

Support hours are Monday-Sunday, 9am—7pm ET. For anything about your dosage, side effects, or other medications, we'll route your question to a licensed provider — support staff can't give medical advice. If you think you're having a medical emergency, call 911.