Help Center

Search FAQs, policies, and support resources.

Can't find what you're looking for? Contact our support team

Common Questions

Frequently Asked Questions

Find quick answers to our most common questions.

View all FAQs
How do I order BraveRX?

Ordering BraveRX is straightforward and secure. Complete the online medical questionnaire — it helps to have a list of any medications you're currently taking on hand. A licensed U.S. provider in our network reviews your information and determines whether BraveRX is the right solution for you. No existing prescription is needed. We verify your identity before your first order ships. No fluff. Just a smarter way to get results.

Do I need a prescription to use BraveRX?

Yes. After you complete your medical profile and digital consultation, a licensed U.S. provider in our network reviews your information and determines whether BraveRX is the right solution for you. If it is, a licensed U.S. physician writes your prescription, so you don't need to arrive with one.

Will a doctor contact me?

After you complete your health questionnaire and specify your preferred dose, a licensed provider will review your information within 24 hours. If additional details are needed, you'll be contacted directly via the Patient Portal or the email you provided at signup. Heads up: your order may be delayed until all necessary information is received and your prescription is authorized. Precision takes patience — but it's worth it.

How does the online doctor visit work?

BraveRX provides access to licensed U.S. healthcare providers through telehealth. After you complete the health questionnaire, a licensed provider reviews it — typically within 24 hours — and follows up through the Patient Portal or your signup email if more information is needed. There's no video call to schedule unless a provider asks for one. You can read the full terms in our Telehealth Consent.

What states is BraveRX available in?

BraveRX is available in all states except North Dakota.

Can I pay with insurance?

BraveRX is a compounded medication, and insurance coverage for such treatments varies. Many insurance plans do not cover compounded medications, as they are custom-made and may not be included in standard formularies. However, some insurers might provide coverage under specific conditions. It's advisable to consult your insurance provider to determine if your plan includes compounded medications like BraveRX. We don't bill insurance directly at checkout.

Do you have any discount or promo codes?

Yes — new customers can use code OFFER20 for $20 off their first order. It applies to your first shipment and can't be combined with other offers.

Still Need Help?

We're here for you.

Our support team is ready to help with any questions about your order, your account, or your treatment.

  • Live Chat

    Chat with our support team Monday-Sunday, 9am—7pm ET

    Start Chat
  • Phone Support

    Monday-Sunday, 9am—7pm ET

    1 (833) 659-4576

    Call Now
  • Email Us

    We typically respond within 1 business day

    support@braverx.com

    Send Email

Support hours are Monday-Sunday, 9am—7pm ET. For anything about your dosage, side effects, or other medications, we'll route your question to a licensed provider — support staff can't give medical advice. If you think you're having a medical emergency, call 911.